The General Administration of Civil Aviation allowed travel and tourism agencies and offices to deduct 10 dinars as service fees for each ticket they are refunding due to the closure of Kuwait Airport due to the coronavirus pandemic.
Earlier, in a circular, DGCA obligated all airlines, travel and tourism agencies operating in Kuwait to refund the full value of tickets, hotel reservations and other tourism services for customers whose trips were cancelled during the period from March 14 to July 31. The returns can be of either cash back, credit cards, or through credit for a year, without deduction of any amount before September 30.
As for the new circular, it was stipulated that a service fee of 10 dinars can be deducted for each travel ticket and other tourism services for the period.
Related News: Passenger have full rights for a refund for all cancellation between 14th March till 31st July 2020.