The panel for the session on “Financial inclusion: Addressing the Largest Gaps” included Her Majesty Queen Máxima of the Netherlands, Andre Soelistyo of GoTo Indonesia, François Villeroy de Galhau, Governor of the Bank of France, Adeeb Ahamed of LuLu Financial Holdings, Karabo Morule of Capital Art and Gelsomina Vigliotti of European Investment Bank

Financial inclusion remains the first step towards personal and business wellbeing and is a pre-requisite to meet several goals under the UN’s Sustainable Development Goals. Despite this, over half the world is yet to gain equitable access to finance and this remains one of the biggest challenges facing the world today.

The World Economic Forum, which is driving forward the agenda of stakeholder capitalism, has consistently focused on financial inclusion and the role it plays in helping communities thrive.

This all-important topic was a subject of discussion on the second day of the ongoing WEF at Davos, with several global stakeholders convening to discuss this issue.

HM Queen Máxima of the Netherlands opened the session raising a question on the need for public and private stakeholders to fully understand the purpose of financial inclusion and evaluate how it can result in better financial health of an individual.

Karabo Morule of Capital Art, South Africa, brought up the subject of financial literacy as a key element of driving better use of access to finance. Her call for financial literacy finds relevance in various research studies which show a significant correlation between financial inclusion and financial education. In fact, developing countries today report a financial literacy level of as low as 30% compared to the average of 60% in developed economies.

Against this background, Morule spoke of how financial literacy would encourage people to invest in insurance, especially among the underprivileged and marginal groups.

Her thoughts on connecting the underprivileged with prudent products was echoed by Adeeb, whose company, LuLu Financial Holdings, is involved in the cross-border remittances and micro-loans segment. With over 1.1 billion people worldwide locked out of formal financial channels due to lack of a verifiable identity, Adeeb took the examples of India’s Aadhar scheme and UAE’s Wage Protection Scheme to drive home the need for better traceability of consumer spending. According to him, this is important to complement awareness about products suited to the needs of the under-served. Adeeb also suggested that while digitization has its inherent benefits, financial institutions should remember the emotional aspect at the grassroots level and accordingly bring in a personalized touch to their services to ensure last-mile consumers are onboarded efficiently.

Gelsomina Vigliotti of the European Investment Bank, which works with several developing economies on grassroots level projects, further mentioned that access to finance should come with adequate skill training & development so that the money is utilized properly. Merely gaining financial access doesn’t guarantee growth but having a strong business case to deploy it makes the difference, she added.

Andre Soelistyo of GoTo Indonesia asked for greater public-private involvement to drive down the cost of moving money to zero. According to him, this is necessary to build sustainable solutions that can get people to utilize financial products suited to their wellbeing. He spoke of how his company was able to leverage the potential of digital solutions during the pandemic to onboard millions of motorbike riders in Indonesia, thereby giving them access to the market opportunity.

Central to this point of digitization, the conversation also touched upon various aspects of cyber fraud, especially with digital newbies having little awareness of the security involved. Globally, cybercrime is up by 600% as more people move online, with 67% of financial institutions reporting an increase in cyber-attacks over the past year.

Against this backdrop, François Villeroy de Galhau, Governor of the Bank of France, admitted that while this is a concern, there should not be a trade-off between digitization and regulation in the march towards greater financial inclusion. He expected stakeholders to work together so that both grow in tandem with the demand.

He was also vocal about the need to bring in gamification elements into financial literacy campaigns, suggesting strongly that financial literacy cannot be done in isolation.

The conversation, which was moderated by Faisal Islam, Economic Editor of BBC, also touched upon several successful case studies from developing economies such as the UAE, India, Bangladesh, Indonesia and South Africa among others.