Posted On
6/3/2020
3:55:42 AM
by
Ali Dynamic
Did you call the bank? If not, call and register a complaint.
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Posted On
6/3/2020
8:35:29 AM
by
Bhakti
Fill a complaint in the MOI portal under your opinion field.
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Posted On
6/3/2020
11:36:58 PM
by
AD
For refund: bank statement , civil id, bank account details...submit these docs to finance dept of Jawazat and hopefully you will receive the amount back in 3 to 4 working weeks.
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Posted On
6/4/2020
4:33:55 AM
by
SJ
Thanks everyone for the replies.
Called the bank & they said the money has been transferred to MOI.
Also filed a complaint at Opnion/Suggestion in MOI website. Still no update.
Please advise if I should proceed with the renewal by paying another 10KD. Apprecaite your advise.
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Posted On
6/4/2020
12:59:50 PM
by
SJ
Anybody had similar experience please share your valuable advise
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Posted On
6/5/2020
8:02:50 AM
by
Dina
Try to call Embassy helpdesk.
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Posted On
6/6/2020
1:01:38 AM
by
Hindi
@Dina madam,
Don''t make us laugh. Indian embassy is here for ribbon cutting and not to help the community members.
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Posted On
6/6/2020
9:38:00 AM
by
habib abdul
Did you check whether your residency renewed on the same time??..I did faced the same issue while renewing and saying error code..But after I again ligin to renew teh civil id in PACI website their message was to request for new civil id..It means the residency already renewed.So please check it first before making troubles..Throwing error messages is common in Knet system.
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Posted On
6/6/2020
11:59:32 AM
by
SJ
Thanks Habib abdul for the reply,
I logged in to MOI website again & found that the residency is not renewed. If I press renew button again it is asking to pay 10KD and taking to KNET page.
Can you explain about your case, after seeing the KNET error when you logged in to MOI you saw the residency renewed with new date?
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Posted On
6/6/2020
11:53:24 PM
by
AR
If you saw k-net error during the transaction contact k-net,
Support: 1805638 Email: [email protected]
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Posted On
6/7/2020
5:25:22 AM
by
SJ
Update: I had no choice left but to pay 10KD again and proceed with the renewal. Now the renewal succeeded.
I need to figure out how to get the refund for the failed transaction. If anyone had similar experience please share your feedback.
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Posted On
6/21/2020
10:55:08 PM
by
siva m
Hi Did you get the refund? I faced the same problem yesterday. Still not tried for the second time.
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Posted On
6/22/2020
1:08:32 AM
by
SJ
Sivam,
Not yet. I made a complaint using "your opinion" in MOI website. Still waiting for the refund. I think need to wait until the accounts section of MOI open after lockdown.
Submit a complaint and furnish civil ID, passport numbers & bank account details.
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Posted On
6/22/2020
9:56:06 AM
by
TJ
@SJ Exactly same thing happened with me when I was trying to renew residency. But the amount 16 KD (penalty) was refunded. Hopefully yours will get refunded.
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Posted On
6/22/2020
10:52:40 AM
by
SJ
@TJ, Thanks for the response.
How did you send the request for refund& how long it took to process it?
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Posted On
6/23/2020
2:33:27 AM
by
Shah
Siva, you have to proceed with renewal again. No other choice.
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Posted On
6/24/2020
2:26:42 AM
by
Jo
In the same boat.
TJ, please explain how u got the refund?
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Posted On
6/24/2020
5:44:16 AM
by
siva m
@SJ & @Shah Thank you. I did the renewal today and registered the compliant in MOI(your opinion).
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Posted On
6/25/2020
2:44:45 AM
by
Allu
How to get the refund? please advise friends.
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Posted On
6/25/2020
4:59:41 AM
by
TJ
@SJ, Jo
I got refund, I''d called my bank (KFH) & explained them such a thing has happened. The guy told me it will get refunded. Though I had taken screen shot of the error to be on safer side.
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Posted On
6/25/2020
9:50:14 AM
by
SJ
Thanks TJ.
I too called the bank but didn''t receive refund. 3 weeks passed. After how many days you received refund?
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Posted On
7/14/2020
2:24:49 AM
by
rajeev rajan
Same problem happend while try to renew my driving license 20 kd .How can refund any solution pls reply
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Posted On
7/14/2020
6:14:25 AM
by
RS
Hello Yes the same thing happened to me, after error when i checked the status asking for payments of 5 KD. but i didn''t do and waited. Next day when i checked it showed me your civil id in process. So just wait don''t pay again.
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