Online Health Insurance payment failed but amount deducted from knet
posted by venkatesu chapala on Thursday, January 23, 2020
Dear Team IIK,
Good Day , while i am trying to pay online insurance for my child , due to internet issue, payment was deducted from my knet but transaction failed .
i need your valuable suggestion what is the procedure to get it back .
Posted On
1/22/2020
11:27:36 PM
by
personal experience
am sharing my personal experience hope it will help others on this issue first thing is dont pay again if once bank deducted your amount just check your email they send reciept of insurance in the email account which you enter while transaction if you not recieved reciept of your payment from email then go and visit ministry of health insurance head department in shuwaikh saba hospital they will inquire about transaction and give you print of reciept but if you paid twice the insurance and you want to get back your money then procedure is lengthy as it happend with me my mandob went in typing center he paid online insurance and the pc of typing center get stuck and the guy in typing center put wrong email so money is deducted but no reciept he said go and take your money from ministry so mandob he complete transaction from other typing center and paid again and get receipt because he need to renew residency now start procedure for recovery of money from ministry its almost one year and he visited around 20 times their office and still nothing but they said its now start process atleast requirements for recovery is 1- print out screen shot if its avialable what error apear while you pay online 2- Bank statement of online payment transaction with stamp of bank 3- copy of ID 4- residence details from ministry of interior (Bayanat mukeem ) stamped from MIO 5- insurance receipt if you paid successfully
bank statement easy to get from bank and residence details (bayanat mukeem ) from kuwait airport have department of MIO just show your id and they give you details print out of residency with stamp its free and easy all these you submit in health insurance department then wait for their call to come collect your money .
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