Service Hero Awarded Saveco the best supermarket in Kuwait

Wednesday, February 13, 2019

Saveco Kuwait wins the best brand in the supermarket sector in Kuwait award within «Service Hero» index for customer satisfaction for the year 2018, for the Fourth year in a row. It is evident that Saveco is moving forward towards achieving the promise of providing excellence in customer service.

It is worth mentioning that the Service Hero is the only index in the Arab world that specialized in measuring customers’ satisfaction, depending 100 % on customers views.

All sectors are being evaluated according to the customers experience in Kuwait, where the assessment adopted a one to ten measure that is based on eight standards: product or service trust, speed, product quality, efficient staff, value for the price, location, contact center, and website quality.

In this context, Saveco CEO Mrs. Noor AlQatami has said “I express my sincere gratitude to Saveco customers for giving us this award for the fourth year in a row. I thank the Saveco Family for their dedication and hard work towards excellence in customer service. I am confident that we are on the right track to achieve our goals and we are moving forward towards more innovative ways to serve our customers also we all worked hard with the highest dedication levels to be pioneers of innovation and service quality in this area, and we currently have a number of developed systems to follow up our customers suggestions and comments . This award is not only a reward for our hard work during the year, but it represents a responsibility we take upon ourselves to continue working on to improve the quality and innovation standards in serving our customers, which is a key objective for us in 2019."

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