Overcrowding has peaked at the Public Authority for Civil Information (PACI) in South Surrah with more than 1,000 visitors who make a beeline to renew their Civil IDs.

According to local Arabic news paper Al-Qabas daily, PACI tried to overcome the crisis by accelerating the pace of work and the allocation of more staff and technicians, but chaos prevailed at the ID delivery site because of the large numbers of people that exceeded the capacity of the place.

The report also added that the Ministry of Interior and PACI have taken action to address the mistakes caused by some employees, who are said to have wrongly printed the names in Arabic and Latin on the civil IDs.

PACI also launched online facility to correct the Latin name, however many expatriates complained that the online applicants are not getting any updates even after 10 days.