With the increasing number of complaints from the community, Indian Embassy in Kuwait orders to discontinue the value added service of SMS service provided by the outsourced agency of the Embassy for passport and visa services CKGS with immediate effect.

M/s Cox & Kings Services (CKGS) Kuwait used to charge 400 fils for SMS notification for passport renewals as a value added service. Large number Indians complained about non receipt of any SMS service and making it compulsory by the outsourcing agency.

Indian Embassy in Kuwait, in a press release advised that people should not pay any SMS charge to M/s CKGS, Kuwait from now onwards.

According to Embassy, they are issuing Indian passports on the same working day of receipt of applications from the above agency in Kuwait. Therefore, applicants should normally get their passports on the third (or latest fourth) working day from CKGS, Kuwait. Similarly, all visas are issued on the same working day on receipt of visa applications from the above agency. The visa applicants should get their visas on the third working day from the above agency. In any case, there is a provision to check the status through on-line Tracking system provided by CKGS, Kuwait at free of cost.